Account Manager

About the job:

• Provide best-in-class support for partners operational practices and activities
• Drive long-term partnership value with clients through a deep understanding of their businesses and Attribes Solutions
• Renew and retain all existing business through contract negotiation
• Work cross-functionally with Product and Services teams to achieve long-term customer success
• Manage business and technical escalations and communicate with all stakeholders to maintain momentum and ensure success

About your skills and experience:

• Consistent ability to deliver against revenue targets
• Rank and deliver competing priorities and tasks
• Effective communication and presentation skills
• Ability to build strong relationships at senior levels and work cross-functionally
• Proven ability to analyze data and communicate insights with stakeholders
• Relevant experience in Software sales, IT industry



Send your CVs to:careers@attribes.com

Business Development Manager

Experience: 3-5yrs
Salary: market competitive
Location: UK , Canada/America
Must have: Established relationships with or knowledge of uk sme sector, EMEA SME IT Managed Service Provider sector.

Job Responsibilities:

• Sell software solutions by establishing contacts and developing relationships with prospects; recommending solutions.
• Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities and service improvements.
• Explain software solutions in simple terms
• Responsible to respond to queries or questions
• Follow up on initial contacts
• Competent to deliver prepared sales scripts to persuade potential customers to purchase or make an appointment for Enterprise Clients.
• Build a pipeline of prospects & close deals
• Identify product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Contribute to team effort by accomplishing related results as needed.
• Develop competitive sales plans/strategies for software and professional services.
• Negotiate and facilitate contracts, proposals, bids and quotes.



Send your CVs to:careers@attribes.com

First line support manager

Overview: You will be responsible for answering customers' how-to questions, troubleshooting urgent technical issues, and partnering internally to make Attribes Solutions customers successful.

Job Responsibilities:

• Assists Senior Management with the day to day Call Center Operations.
• Acts as a liaison with the client.
• Log service requests into the our ticketing system, conduct first level problem determination, assign priority level, resolves and closes majority of service request calls at the first service level.
• Designates second level problems and assigns service requests to appropriate personnel groups according to Service Level Agreements (SLAs) and Support Desk Procedures (SDPs) for further problem determination and resolutions.
• Monitor support desk tickets for new requests and work according to the SLAs and SDPs.
• Conducts and records follow up responses with customer requests with clear concise resolution descriptions on the modifying and closing of tickets.
• Ensures Call Center KPIs are met consistently
• Over time, attain a deep understanding of the web-based product and iOS/Android applications, keep abreast of the latest changes in the product and industry
• Contribute to team effort by accomplishing related results as needed.
• Develop competitive sales plans/strategies for software and professional services.
• Manage a customer support provider in the delivery of holiday backup and seasonal support.

Skills and Education:

• Excellent communication and interpersonal skills.
• Motivation and desire to help others
• Patience to deal with complex issues and a variety of personalities
• A high degree of resourcefulness and poise under pressure
• Strong organizational and prioritization skills, with a careful attention to detail
• Bachelor's Degree (or equivalent experience)
• Must have previous experience working in a call center or call center environment



Send your CVs to: careers@attribes.com

Reactjs Developer

Available Positions: 2

Responsibilities:

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)



Send your CVs to:careers@attribes.com

IOS Developer

Available Positions: 2

Job Description:

• Build compelling experiences for iPhone that take advantage of the newest technologies iOS has to offer
• Partner with the UX design and product management teams to build interactions that support a rich experience
• Work closely with our client platform and web API teams to define and evolve the underlying interfaces that support your projects
• Be a vocal advocate for the user experience
• Have prior experience in chatting module
• Understand UX and UI principles of iOS Design
• Have experience in swipe right-left technology
• Ability to develop apps like Swiggy, Uber, Tinder with outstanding interactivity and user experience

Required Skills:

• iOS Development, Cocoa, iOS SDK, Swift, Objective C, Xcode
• Candidate with interest to work in a product based environment, fast thinking, zeal to explore new technologies is mandatory.



Send your CVs to:careers@attribes.com